Shadow Velora
Support
Need help with an order, delivery, or a product question? Send us a message below. We typically reply within 24–48 business hours.
Prefer email? contact@shadowvelora.com
Send us a message
Please include your order number if your request is about an existing order.
Before you message us
For faster help, please check the notes below — most answers are here.
Where is my order?
Delivery is typically 8–12 business days (estimated). Tracking is provided when available. If you already have a tracking number, please allow a few days for updates to appear after shipment.
Returns & refunds
Due to hygiene reasons, we only accept returns for defective, damaged, or incorrect items. Please email us within 14 days of delivery with photos and your order number. See: Refund Policy.
Shipping details
We ship worldwide. Customs or carrier delays may occur and are outside of our control. See: Shipping Policy.
Need the return address?
For security and proper processing, return addresses are shared only after your request is reviewed and approved. Please email contact@shadowvelora.com.
Contact
Email: contact@shadowvelora.com
We do not provide official support via social media DMs. For privacy and security, please contact us by email.