Contact Information

Last updated: April 15, 2026

If you have any questions regarding your order, our products, or our store policies, our customer support team is available to assist you.

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Customer Support

For all enquiries related to orders, shipping, returns, or product information, please contact us by email:

Email:
contact@shadowvelora.com

Our support team aims to respond to all enquiries within 24 to 48 business hours. Response times may be slightly longer during peak seasons, public holidays, or promotional periods.

Business Information

This website is operated by:

Ruby Rise Ltd
Dept 5394, 196 High Road
Wood Green, London
United Kingdom, N22 8HH
Email: contact@shadowvelora.com

Support Hours

• Monday to Saturday
• Response time: 24–48 business hours
• We do not provide support via social media direct messages

Before Contacting Us

Before reaching out, we recommend reviewing the following pages as most common questions are already answered there:

• Shipping Policy — delivery times, tracking, customs
• Return & Refund Policy — eligibility, process, refunds
• Terms and Conditions — orders, payments, liability
• Privacy Policy — data collection and your rights

What to Include in Your Message

To help us resolve your enquiry as quickly as possible, please include the following in your email:

• your full name and email address used for the order
• your order number
• a clear description of your enquiry or issue
• photos if your request relates to a defective or incorrect item

Incomplete enquiries may result in a delayed response while we gather the necessary information.