Support
Need help with an order, delivery, or a product question? Send us a message below. We typically reply within 24 to 48 business hours.
Send Us A Message
Before You Message Us
Where is my order?
Delivery is typically 8 to 12 business days (estimated). Tracking is provided when available. If you already have a tracking number, please allow a few days for updates to appear after shipment.
Returns & refunds
Due to hygiene reasons, we only accept returns for defective, damaged, or incorrect items. Please email us within 14 days of delivery with photos and your order number. See our Refund Policy.
Shipping details
We ship worldwide. Customs or carrier delays may occur and are outside of our control. See our Shipping Policy.
Need the return address?
For security and proper processing, return addresses are shared only after your request is reviewed and approved. Please email contact@shadowvelora.com.
Contact
Email: contact@shadowvelora.com. We do not provide official support via social media DMs. For privacy and security, please contact us by email.