Shipping policy

Shipping Policy

Last updated: April 15, 2026

This Shipping Policy explains how orders placed on Shadow Velora are processed, shipped, and delivered. By placing an order, you confirm that you have read and accepted the terms set out below.

This website is operated by:

Ruby Rise Ltd
Dept 5394, 196 High Road
Wood Green, London
United Kingdom, N22 8HH
Email: contact@shadowvelora.com

1. Worldwide Shipping

Shadow Velora ships internationally to most countries worldwide. Shipping availability may vary depending on the destination country and local carrier services. We reserve the right to cancel and refund an order if shipping to a specific destination is not possible at the time of fulfilment.

2. Shipping Origin

Our products are fulfilled and shipped directly from our supply partners. Orders may be dispatched from fulfilment centres located in China or other international locations depending on stock availability. This does not affect the quality of the product or your rights as a customer.

By placing an order, you acknowledge and accept that your order may be shipped from outside your country of residence.

3. Order Processing Time

Orders are typically processed within 1 to 3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.

During promotional periods or peak seasons, processing times may be extended. We will communicate any significant delays by email.

4. Estimated Delivery Times

Estimated delivery times after dispatch:

  • Europe & United Kingdom: 7 to 10 business days (estimated)
  • USA & Canada: 9 to 15 business days (estimated)
  • Rest of the world: 9 to 15 business days (estimated)

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to:

  • customs inspection and clearance procedures
  • carrier capacity and routing
  • public holidays in the origin or destination country
  • weather conditions or natural events
  • high-demand seasonal periods

Shadow Velora shall not be held liable for delays caused by shipping carriers, customs authorities, or other circumstances beyond our reasonable control.

5. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, where available. Tracking information may take up to 48 to 72 hours to update on the carrier's system following dispatch.

Tracking availability depends on the carrier and destination country. Shadow Velora cannot guarantee real-time tracking for all shipments.

6. Customer Responsibility — Shipping Address

It is the customer's sole responsibility to provide a complete, accurate, and deliverable shipping address at checkout. Shadow Velora is not responsible for failed deliveries, returned packages, or additional costs resulting from:

  • an incorrect or incomplete address provided by the customer
  • failure to collect the parcel within the carrier's holding period
  • refusal of delivery by the recipient

Shipping addresses cannot be modified after an order has been processed. Please review your address carefully before confirming your order.

7. Customs Duties, Import Taxes & Local Charges

International shipments may be subject to customs duties, import taxes, VAT, or other charges levied by the destination country's customs authority. These charges are entirely the responsibility of the customer and are not included in the product price or shipping cost.

Shadow Velora has no control over these fees and is unable to predict or estimate their amount. We strongly encourage customers to check their local customs regulations before placing an order.

Failure to pay applicable customs duties may result in the package being held, returned, or destroyed by customs. Shadow Velora is not responsible for orders that are delayed, refused, or confiscated by customs authorities.

8. Proof of Delivery

Delivery confirmation issued by the shipping carrier — including GPS confirmation, signature, or carrier scan — constitutes proof that the package has been successfully delivered to the address provided by the customer. Once delivery is confirmed, the order is considered fulfilled.

9. Lost Packages

A package is considered lost if it has not been delivered within 30 business days of the dispatch date and shows no movement in the tracking system.

If you believe your package is lost, please contact us at contact@shadowvelora.com with your order number and tracking reference. We will open an investigation with the carrier on your behalf.

Carrier investigations may take up to 15 business days. Shadow Velora will not issue a replacement or refund until the carrier investigation has been completed and a loss has been confirmed.

10. Stolen or Missing Packages After Delivery

Shadow Velora cannot be held responsible for packages that are confirmed as delivered by the carrier but subsequently reported as missing or stolen. In such cases, customers are advised to contact their local postal authority or carrier directly.

11. Unclaimed or Returned Packages

If a package is returned to us because it was unclaimed, refused, or undeliverable due to an error in the address provided:

  • the customer will be contacted by email
  • reshipping fees will apply and must be paid before the order is resent
  • if the customer does not wish to proceed with reshipping, a partial refund of the product value may be issued, excluding all original and return shipping costs

12. Force Majeure

Shadow Velora shall not be liable for any failure or delay in shipment or delivery resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, government-imposed restrictions, carrier disruptions, or customs authority decisions.

13. Contact

For any questions or concerns regarding shipping, please contact:

Shadow Velora — Customer Support
Email: contact@shadowvelora.com
Response time: within 24–48 business hours